Frequently Asked Questions
Find quick answers to common questions about our products and services.
Our self-repairing fast doors are designed to unzip from the guides upon impact. You can simply open and close the door once, and it will automatically re-insert itself into the tracks, requiring no manual repair.
Our flexible lifting hangar doors can be customized to extremely large sizes. We have successfully installed doors over 30 meters high and 100 meters wide. Since they use a lifting belt system, width is virtually unlimited.
Yes, our clean room doors meet GMP standards and are suitable for ISO Class 5 to Class 8 clean environments. They feature smooth, non-porous surfaces and superior air-tight sealing.
Yes, we have a global engineering team. We can send technicians to your site for installation and training, or provide detailed installation manuals and video support depending on your preference.
We use advanced variable frequency drives and German-engineered servo motors for precise speed control. Our intelligent control systems integrate with multiple sensor types for automated operation.
All our doors include infrared safety photocells, wireless safety bottom edges, emergency manual opening systems, and anti-fall safety devices as standard equipment.
Our high-speed doors operate at speeds of 1.0 to 2.5 m/s depending on the model. The self-repairing series achieves up to 2.0 m/s opening speed, making them ideal for high-traffic areas.
Yes, our control systems support integration with radar sensors, geomagnetic loops, pull-cord switches, remote controls, and industrial PLC systems for seamless automation.
Standard products typically have a 15-25 business day lead time after order confirmation. Custom-designed doors or large-scale projects may require 30-45 days. We provide a specific timeline upon order placement.
Yes, we export to over 50 countries worldwide. We handle all export documentation and can arrange FOB, CIF, or door-to-door delivery depending on your preference.
We accept T/T (Bank Transfer), L/C (Letter of Credit), and Western Union. For large orders, we typically require 30% deposit with the balance before shipment.
Absolutely! We offer full customization including curtain color, window panel type, frame finish, motor brand preference, and special dimensions. Contact our sales team for a detailed consultation.
We provide a standard 2-year warranty on all products covering manufacturing defects. Motors carry a 3-year warranty. Extended warranty packages are also available for purchase.
Contact our after-sales team via email or phone with your order number and photos/videos of the issue. We typically respond within 24 hours with a resolution plan.
Yes, we maintain a comprehensive inventory of spare parts for all our products. Most standard parts can be shipped within 3-5 business days globally.
Yes, we offer annual preventive maintenance contracts that include regular inspections, lubrication, adjustment, and priority emergency repair service at discounted rates.
Our Services
Comprehensive support across the entire product lifecycle.
Installation Support
Professional guidance and detailed manuals to ensure smooth and correct installation of your door systems.
Maintenance & Repair
Scheduled maintenance programs and rapid repair services to keep your operations running efficiently.
Custom Solutions
Tailor-made design services to meet unique architectural or operational requirements.
Recommended Products
Advanced industrial door solutions for every application.
